[nfs6600]

The answer to this is very simple all. ntl: do not support sourroundsound, linking to hifi's and so forth. It's upto the customer to make sure that the equiptment they have is compatible with that of ntl: before installing, upgrading etc. As such, if some new hardware does not support your sourroundsound system there is nothing you can do. As you have seen by posts here, there are alternatives.

You could call (and wait in the queue by the way, it's not exactly fair on other customers if your asking for shortcuts - albiet they are rather nice and I know loads) Request that you have a PACE box back. However, service calls of this kind are very often cancelled unless there is a genuine fault with the STB itself. (These are expensive peices of equiptment) It would all depend on who takes the actual call i.e whether they know what they're doing. Don't be surprised if the agent you talk to mentions a call out charge and also a price for a replacement box.

Paul