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Originally Posted by h3adru5h
That's right - the official procedure is now written request only. Remember, 30 days notice is required for cancellations.
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Have NTL altered their T&Cs to take account of The Consumer Credit Act 1974 (Electronic Communications) Order 2004 which came into force at the end of 2004 to allow notices to be given by electronic means? My contract predates that date as does the online T&Cs.