In some cases you may sign up and get installed while within the cooling off period. Although this cooling off period is mainly for the agreement, if services have been installed during the cooling off period then nothing has changed.
However, if you are outside of the cooling-off period then ntl: are not obligated to cancel your services and you have accepted the 12 months minimum term agreement with ntl:
This is a bit of a dark area that does cause a lot of confusion for customers (with whatever company you sign up to). The best advice would be to seek consumer advice from the OFT or citizens advice if you are unsure of any legalities regarding the contract, terms & conditions etc...
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Originally Posted by dezzo
As far as Ntl are concerned once the service is installed, which will be seven days or more since the agreement was made, it will not be removed except under the most extreme circumstances.
Any time this has been questioned by a customer to me when they go off to check it with a lawyer they have never come back to dispute it further as far as I know.
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This is probably cos I get it
