Cable Forum - View Single Post - New Account

deannatrois · 01-03-2005, 20:38

Thank you for all your comments. Unfortunately, cause my partner is the account holder, he has to make the phone calls to change the account etc as mentioned. I gather part of the problem is once he closes the account, they will send him a close of account bill which has to be paid, possibly before they will set up a new one (he's a bit vague about that lol). I obviously agree that the situation seems quite ridiculous. If the account in my ex's name was cancelled, yes I would have to set up as a new account holder with a 12 month min. contract but the bonus to that is that I would get the same discounts as any new account holder so felt I could put up with that. I can't however, put up with having no service for an intervening period whilst waiting for equipment to be removed and put back lol! I don't think he's tried to set me up as a 3rd party.

I will phone them myself tomorrow and see if they will deal with me (its not customer services that deal with this, different no. etc. Customer services said that changing accounts could be done easily, this dept doesn't seem quite as flexible to put it mildly) .., I may get different answers.

01-03-2005, 20:38	#6
deannatrois Inactive Join Date: Mar 2005 Posts: 2	Re: New Account - How To Make it as Diff. as possible Thank you for all your comments. Unfortunately, cause my partner is the account holder, he has to make the phone calls to change the account etc as mentioned. I gather part of the problem is once he closes the account, they will send him a close of account bill which has to be paid, possibly before they will set up a new one (he's a bit vague about that lol). I obviously agree that the situation seems quite ridiculous. If the account in my ex's name was cancelled, yes I would have to set up as a new account holder with a 12 month min. contract but the bonus to that is that I would get the same discounts as any new account holder so felt I could put up with that. I can't however, put up with having no service for an intervening period whilst waiting for equipment to be removed and put back lol! I don't think he's tried to set me up as a 3rd party. I will phone them myself tomorrow and see if they will deal with me (its not customer services that deal with this, different no. etc. Customer services said that changing accounts could be done easily, this dept doesn't seem quite as flexible to put it mildly) .., I may get different answers.