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Originally Posted by intalex
When you tell me that the contract may be cancelled at the discretion of the person handling my disconnection, it gives me a clear sign of inconsistency with their "unwritten" policies. It's kind of "ring in and hope that you get someone in a good mood".
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Which is why the belt has been tightened.
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Originally Posted by intalex
As for changing the t&c's as and when NTL feel necessary, I'm sure there's a clause on it somewhere (naturally) to say that customers can cancel their contracts if they are unhappy with any major changes in the t&c's.
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nope - you have agreed to accept the changes; which will not be unfair as the contract may then contravene the unfair contract terms act. You are however entitled to cancel without penalty if there is a price increase, a significant reduction in service or the network is killed in your area (no longer serviceable). This is stated in the terms & conditions.