hi ,im not sure about ip address to do tracert its novalogic black hawk down tell me how to get it ill post it to you ...
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im not the only person to complain in are area plenty of mates have the same problem but ntl
wont listen ..... its strange i have a 1mb adsl with bt as well it plays it great but ntls 1.5mb wont these past couple of months..
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phone is fine