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Originally Posted by dezzo
Now I might be being thick  (it has happened before. Once) but does that not back up what Scrotnig and I are saying.
The services (which I'm sure the phoneline, TV and internet would be classed as) have a cooling off period of 7 days from the date of agreement. As the installation is never done before 7 days once it is installed the customer has had their cooling off period.
I recently had Sky installed and didn't have to send any signed contracts back. I'd imagine they are using something similar to Ntl contract wise.  |
The contract you sign with NTL is a financial services contract under the Consumer Credit Act 1974. The Consumer Protection (Distance Selling) Regulations 2000 do not apply to agreements made under this act which has its own cooling off period of FIVE days.
If the NTL agreement is a cancellable agreement under the act then it can be cancelled even after installation if that installation is within the five days cooling off period.
Sky contracts are not made under the Consumer Credit Act 1974 and so different conditions apply. My Sky contract was accompanied by a letter stating that you had to sign and return a copy of the contract. I found the letter but the actual contract is somewhere in the loft but I'm not going up there.
