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Originally Posted by Neil
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Now I might be being thick

(it has happened before. Once) but does that not back up what Scrotnig and I are saying.
The services (which I'm sure the phoneline, TV and internet would be classed as) have a cooling off period of 7 days from the date of agreement. As the installation is never done before 7 days once it is installed the customer has had their cooling off period.
I recently had Sky installed and didn't have to send any signed contracts back. I'd imagine they are using something similar to Ntl contract wise.