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Originally Posted by scrotnig
If a customer rings up, requests the service, then changes their mind the day after install...it's bad luck I'm afraid.
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Sorry m8, but I don't agree.
According to The BBC Watchdog site, the following applies....
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Originally Posted by Watchdog
CONSUMER PROTECTION (DISTANCE SELLING)
These regulations apply to most contracts made at a distance. They require consumers to be given a certain amount of information before they commit themselves to the deal. They also provide a short cancellation period.
The actual length of the cancellation period, however, depends on whether or not the required information has been given. If not it is three months and seven working days.
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Taken from here:
http://www.bbc.co.uk/watchdog/guides...w/index4.shtml
[Edit]-More info here....
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Originally Posted by The Government!
†¢ The consumer has a cooling off period in which they can withdraw from the contract for any reason. The cooling off period begins as soon as the order has been made and ends, in the case of services, seven working days after the day the order was made, or in the case of goods, seven working days after the day of receipt of the goods; and
†¢ Where the consumer notifies the supplier in writing that they wish to cancel the contract, they must be refunded with all monies paid within thirty days.
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Taken from here:
http://www.dti.gov.uk/ccp/topics1/fa...stancesell.htm