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Originally Posted by h3adru5h
Whoah!
This information is incorrect. Due to the services operating on rented equipment from ntl: then the same rules apply as governed by the Consumer Credit Act. You may wish to check this out prior to posting incorrect naughties on the forum mate.... (it's my job to know this btw).  |
Like I've said, the so-called 'cooling off period' doesn't apply once the services are installed.
It is commonly mistaken for a 'trial period', when it isn't.
The said period legally only applies to installations that are sold by a salesman who calls at the customer's house. It's then 'distance selling'. These are always booked for seven days later anyway as a matter of process.
If a customer rings up, requests the service, then changes their mind the day after install...it's bad luck I'm afraid.
Like I've said earlier, get a company to install some windows then tell them you've changed your mind the day after they have fitted them. Not going to happen.
And please don't tell me I'm posting 'naughties'. Dealing with these sort of requests used to be my job, and the whys and wherefores of the contract were part of our in-depth training for that job.
There is, as I have stated, a different situation if the service does not work properly once installed. The customer is then entitled to reject the service under the sale of goods act. Although the company will always offer to get it fixed, which in many cases the customer is happy with, the customer is under no obligation to accept this.