Just having read this thread from my last posting in it #129 it appears that no one has bothered to take note of that post.
The contract between NTL and the customer is a Hire Agreement made under the Consumer Credit Act 1974. To be fully enforcable the Act requires that Agreements are in writing and signed by both parties.
Cancellation rights (changing your mind about the contract) may or may not exist and depend on where the contract was signed. If the contract was negotiated and signed on NTLs premises then there is no right to cancel (cooling off period). If the contract was negotiated by phone or letter and signed in the customers home then again there is no right to cancel. If the contract was negotiated face to face and signed away from NTLs premises then there is a right to cancel. Cancellation can still take place after the equipment has been installed if it is within the cancellation period that the law stipulates. An installation satisfaction form, if worded in the correct manner, can remove the termination right if the customer signs it.
One point to remember si
Quote:
Regulations made under the Consumer Credit Act 1974, which have been in
operation since May 1985, are designed to ensure that people who hire goods have
a clear record of their agreements with owners, and of their rights and obligations
under those agreements. The relevant regulations are listed in Appendix 8 on
page 43.
All regulated hire agreements must be in writing †“ and they must give specific
information in a specific way. There are also rules on when and how owners must
supply hirers with copies of their agreements.
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The quote was from a document at
http://www.oft.gov.uk/NR/rdonlyres/A...0/0/oft017.pdf
Whether Agreements are cancelable or not are summarised at
http://www.oft.gov.uk/NR/rdonlyres/C...D/0/oft018.pdf
http://www.oft.gov.uk/NR/rdonlyres/1...E/0/oft019.pdf