Cable Forum - View Single Post - New Account

deannatrois · 01-03-2005, 09:43

OK. My partner has moved out. He is the account holder for our Blueyonder account. We have been trying to set things up so that I am the named account holder. Apparently, he has to cancel his account.., all the equipment has to be taken away and then I have to have cable 'reinstalled' and the equipment will be brought back. Of course, it means that I will be without a phone, net connection, cable tv etc while waiting for 'installation'. I have no idea for how long.

I find this extremely irritating and a complete waste of time. I was prepared to open a new account (as long as I get 'new user' discounts that are available) but am NOT prepared to hang around while equipment is taken away, the new account set up and probably the same equipment is brought back. What on earth is Blueyonder thinking of making such a hassle out of something that should be just a matter of typing in a few new details? Relationship breakdown is hardly an unusual thing - why force clients to go thru this laborious and to me, meaningless procedure? Is is too much for me to expect that my ex should be able to cancel the account, me set up a new one and a few buttons pressed to make this happen (preferably all on the same day).

Methinks Blueyonder will be losing a client fairly soon.

01-03-2005, 09:43	#1
deannatrois Inactive Join Date: Mar 2005 Posts: 2	New Account - How To Make it as Diff. as possible OK. My partner has moved out. He is the account holder for our Blueyonder account. We have been trying to set things up so that I am the named account holder. Apparently, he has to cancel his account.., all the equipment has to be taken away and then I have to have cable 'reinstalled' and the equipment will be brought back. Of course, it means that I will be without a phone, net connection, cable tv etc while waiting for 'installation'. I have no idea for how long. I find this extremely irritating and a complete waste of time. I was prepared to open a new account (as long as I get 'new user' discounts that are available) but am NOT prepared to hang around while equipment is taken away, the new account set up and probably the same equipment is brought back. What on earth is Blueyonder thinking of making such a hassle out of something that should be just a matter of typing in a few new details? Relationship breakdown is hardly an unusual thing - why force clients to go thru this laborious and to me, meaningless procedure? Is is too much for me to expect that my ex should be able to cancel the account, me set up a new one and a few buttons pressed to make this happen (preferably all on the same day). Methinks Blueyonder will be losing a client fairly soon.