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Originally Posted by h3adru5h
It is important to remember this...
When the saleperson advised you of the above, then it may have been possible to leave the contract early at the discretion of the person handling your disconnection. This process has now been tightened up however and the terms & conditions are specific in pointing out that you will agree to a 12 month minimum term. Future house moves my be unforseen, however to be completely realistic, ntl: is a business and by tightening up the belt with this process, they have enabled better security of assets and prevention of potential losses. In other words... they are simply protecting an investment in the same way most other companies do.
It is completely legal to offer you ntl: freedom should you move to a different area for the remainder of the 12 months minimum term. Alternatively however you may cancel the services with 30 days notice and be charged an early termination fee (calculated on basic services per month for the remainder of the 12 months agreement). You have agreed to accept ntl: services for a period of 12 months regardless of the address. Should you move abroad however then you will not be expected to accept ntl: freedom and instead the early termination fee will be applicable.
You state above that the advice given by the sales advisor forms a verbal agreement. It's important to state however that any agreement you have with ntl: and vice-versa is built on the terms & conditions which may be changed at any time should ntl: deem it fit or relevant to do so. The terms & conditions online will naturally be amended to reflect this change in order to allow customers to view this change.
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There were (and still are) no terms regarding moving houses in the t&c's. This is why I had to get clarification from my salesperson regarding this situation because I knew I was going to move houses within 3-4 months of signing up (so it was not unforseen). It's not that I want to get rid of NTL's services seeing that I was quite happy with my connection and the cost, and this is why I would have really preferred to have my broadband connection transferred rather than cancelled.
When you tell me that the contract may be cancelled at the discretion of the person handling my disconnection, it gives me a clear sign of inconsistency with their "unwritten" policies. It's kind of "ring in and hope that you get someone in a good mood".
The bottomline is that if my salesperson had told me that I will be stuck with the 12-month contract even if I moved to Mars, then I would not have signed up - it's as simple as that. I signed up because he assured me that NTL would cancel my contract if they can't supply me with cable broadband at my new address. As for NTL Freedom, I don't mind taking it up as long as NTL are willing to pay for the "added cost" of a BT Line.
As for changing the t&c's as and when NTL feel necessary, I'm sure there's a clause on it somewhere (naturally) to say that customers can cancel their contracts if they are unhappy with any major changes in the t&c's.