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Originally Posted by scrotnig
No. Sorry, this is a common misconception.
What you're thinking of is the Distance Selling Regulations. This gives customers a period of 7 days to cancel the contract PRIOR TO INSTALLATION, and only where the company have approached them.
In practice ntl will always allow a cancellation prior to install regardless.
However, once the services are installed THAT IS IT. You do NOT have a period of time to decide if you like the services. ntl will NOT spend hundreds of pounds installing you, only for you to decide you don't really like it and then have it removed a week later. This applies even if the seven and fourteen day periods have not expired....they expire immediately upon installation.
This is a fact, and anyone who thinks otherwise, I suggest you get the service installed then try and cancel the following day. Ain't gonna happen.
Obviously things are different if the installed service doesn't work. But if it is installed and works, and you simply change your mind the next day, then I'm afraid it is tough tumshy....and rightly so!
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Whoah!
This information is incorrect. Due to the services operating on rented equipment from ntl: then the same rules apply as governed by the Consumer Credit Act. You may wish to check this out prior to posting incorrect naughties on the forum mate.... (it's my job to know this btw).
