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Originally Posted by h3adru5h
This is correct. If you are not entirely satisfied with the services or the terms & conditions to your contract then under the aforementioned Consumer Credit Act, you may cancel within a reasonable notice period from the point of sale. Although "reasonable" is not defined within the terms & conditions, it is reasonable to expect 7 (seven) days for direct sales (via door-to-door salesperson) or 14 (fourteen) days from telesale order. Please read the terms & conditions for further information on this.
Please note that the clock starts ticking from the point of sale.
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No. Sorry, this is a common misconception.
What you're thinking of is the Distance Selling Regulations. This gives customers a period of 7 days to cancel the contract PRIOR TO INSTALLATION, and only where the company have approached them.
In practice ntl will always allow a cancellation prior to install regardless.
However, once the services are installed THAT IS IT. You do NOT have a period of time to decide if you like the services. ntl will NOT spend hundreds of pounds installing you, only for you to decide you don't really like it and then have it removed a week later. This applies even if the seven and fourteen day periods have not expired....they expire immediately upon installation.
This is a fact, and anyone who thinks otherwise, I suggest you get the service installed then try and cancel the following day. Ain't gonna happen.
Obviously things are different if the installed service doesn't work. But if it is installed and works, and you simply change your mind the next day, then I'm afraid it is tough tumshy....and rightly so!
If anyone wants an analogy...ring a window company and request double glazing and uPVC frames. Then have it fitted a few days later. Then ring the window company and tell them you have changed your mind and would they please remove them and refit your old windows. Again, ain't gonna happen.
Please, no barrack room lawyers telling me I'm wrong. This is what happens and it was my job to tell customers this for almost two years.