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Originally Posted by ian@huth
The contract with NTL is an agreement made under the Consumer Credit Act 1974.
There are specific proceedures which have to be followed in such an agreement. Basically the Agreement is an hire agreement.
The customer must be supplied with a written copy of the Agreement which has to be signed by both parties. There are precise rules about what the agreement should contain.
If you want to know more have a look at http://www.oft.gov.uk/NR/rdonlyres/A...0/0/oft017.pdf |
This is correct. If you are not entirely satisfied with the services or the terms & conditions to your contract then under the aforementioned Consumer Credit Act, you may cancel within a reasonable notice period from the point of sale. Although "reasonable" is not defined within the terms & conditions, it is reasonable to expect 7 (seven) days for direct sales (via door-to-door salesperson) or 14 (fourteen) days from telesale order. Please read the terms & conditions for further information on this.
Please note that the clock starts ticking from the point of sale.