The contract with NTL is an agreement made under the Consumer Credit Act 1974.
There are specific proceedures which have to be followed in such an agreement. Basically the Agreement is an hire agreement.
The customer must be supplied with a written copy of the Agreement which has to be signed by both parties. There are precise rules about what the agreement should contain.
If you want to know more have a look at
http://www.oft.gov.uk/NR/rdonlyres/A...0/0/oft017.pdf