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Originally Posted by intalex
I have said this before, and will repeat myself once again - the salesperson assured me that NTL will either transfer the same service to my new address or if it's not possible to do this, then they will cancel my contract without penalty.
This was a verbal agreement and one of the conditions under which I made the purchase!!!
Now it is NTL who are changing their story and breaking their promise. I am doing exactly what I had always intended to do, so how is it fair for me to be liable to see out my contract when it is clearly contrasting to what my salesperson told me?
One could argue that if I don't have it in writing, it was never promised to me, but then again, does that mean that there is no value of a verbal promise?
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It is important to remember this...
When the saleperson advised you of the above, then it may have been possible to leave the contract early at the discretion of the person handling your disconnection. This process has now been tightened up however and the terms & conditions are specific in pointing out that you will agree to a 12 month minimum term. Future house moves my be unforseen, however to be completely realistic, ntl: is a business and by tightening up the belt with this process, they have enabled better security of assets and prevention of potential losses. In other words... they are simply protecting an investment in the same way most other companies do.
It is completely legal to offer you ntl: freedom should you move to a different area for the remainder of the 12 months minimum term. Alternatively however you may cancel the services with 30 days notice and be charged an early termination fee (calculated on basic services per month for the remainder of the 12 months agreement). You have agreed to accept ntl: services for a period of 12 months regardless of the address. Should you move abroad however then you will not be expected to accept ntl: freedom and instead the early termination fee will be applicable.
You state above that the advice given by the sales advisor forms a verbal agreement. It's important to state however that any agreement you have with ntl: and vice-versa is built on the terms & conditions which may be changed at any time should ntl: deem it fit or relevant to do so. The terms & conditions online will naturally be amended to reflect this change in order to allow customers to view this change.