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Originally Posted by cr80123
Well it's no hassle I'll be seeing him anyway I expect, I may as well ask him. I'd be suprised if he says you're legally bound to a contract you didn't sign.
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When registering your broadband service you are presented with the electronic version of the terms & conditions which form your contract. It is stated clearly to read the terms & conditions and either accept of decline the installation. If declined, then the installation will cancel and you will not be bound to the minimum term of 12 months. Should you press accept however, then you have agreed to the terms & conditions and the contract has been agreed to electronically. The agreement will be recorded remotely to ntl: record servers and an account will be generated and completed, allowing you to go online. I would imagine that you are using the broadband service, thus meaning you have agreed to the terms & conditions and subsequent contract, generated following your agreement.
It is important to point out that the terms & conditions is the same as I have listed previously and you may look at this at any time. Alternatively you may call customer services on 0800 052 2000 to obtain a copy of the residential terms & conditions.
ntl: have made no secrets regarding the minimum term of service. It is clearly stated in the terms & conditions, hire agreements and any literature advertising services. We recommend at all times to research the service prior to agreeing to the terms & conditions, thus restricting yourself to a minimum term of 12 months.
ntl: cannot and will not be liable, or responsible, for any information that has been overlooked by the customer. The customer services department are available to discuss the terms of service prior to installation should you have any concerns.