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Originally Posted by Neil
I have been very specific in referring to the associcates that dealt with the OP's phone calls.
I have said it before, & I (have to) say it again-when I refer to monkeys/idiots that deal with things in ntl, I am referring to the ones that are monkeys & are idiots, & not any of the associates that post here.
Let's face it, if there weren't idiots & monkeys causing these problems for customers, we wouldn't be here.
Please-understand what I am saying, I mean no offence to anyone on the site.  |
I'm not taking offence Neil and I think you know that I wouldn't.
However, I feel you've missed my point a little. What I'm getting at is that in some cases, staff who appear to give bad customer service in some way are doing so because they are following an instruction given to them by a manager. Sometimes managers say 'I don't care how bad you feel about doing this, I am telling you to do it'. In such cases it's unfair to call the individual a monkey, he or she is just doing as they are told.
Some will argue that such a person should refuse on principle. The problem with that is, who is then going to pay the bills? Some people are only interested in their wages (which I suppose is fair enough) and therefore are quite happy just doing as they are told. Blame the managers in such cases, not the staff.
Not everyone is a drama queen like me and has a tizzy fit and a big stroppy huff when asked to do something they aren't comfortable with.
