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Originally Posted by cr80123
Yes but I didn't receive it. Do they not check to see if they've been signed and returned? In fact, thinking about it further, I don't see how I can possibly be under a contract I haven't signed. Unless of course by ordering the service I automatically agrre to be under it. But in that case why bother sending one out for signature?
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No, what happens is that you are told at point of sale that the contract will be sent. If you don't receive it, it's your responsibility to tell the company prior to installation. Once install takes place you're bound whether you've seen it or not.
The company can do nothing more than post it. They aren't obliged to send people round and check you got it. If it's sent, that's good enough.
I used to deal with similar situations when I worked in Credit Control. Almost every customer would argue that we couldn't cut them off for non payment as they had not received their bill. Once we'd established it had been sent, we would advise thus:
"You need to take that up with the Post Office".
ntl rely on the customer to call us and inform us that a bill hasn't been received...copy bills can then be arranged at no cost. The company isn't psychic, and customers are naive if they think that non-receipt of a bill suddenly means they don't have to pay for the service.
Transpose the contract situation on to the above, and you've pretty much got the situation summed up. ntl are not psychic and don't know that you haven't received the contract, you need to call them and tell them. If the customer decides to proceed with installation without seeing the contract, that is THEIR personal choice and they will still be bound by it regardless.