[obvious]

Originally Posted by orangebird

ntl have publicly stated that the upgrade will not be automatic, and that 300k users will have to call in if they want to do so.

or to put it another way

NTL said, "You were quite entitled to make any suggestions or protests at the appropriate time, you know."
"Appropriate time?" hooted the customer. "Appropriate time? The first I knew about it was when I visited Cable Forum.
"But the plans have been available 'publically' at Cable Forum for the last nine days."
"Oh yes, well, as soon as I heard I logged straight in to see them, yesterday afternoon. You hadn't exactly gone out of your way to call attention to them, had you? I mean, like actually telling anybody or anything."
"But the plans were on display..."
"On display? I eventually had to go down to the cellar to find them."
"That's the display department."
"With a flashlight."
"Ah, well, the lights had probably gone."
"So had the stairs."
"But look, you found the notice, didn't you?"
"Yes," said the customer, "yes I did. It was on display on the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying 'Beware of the Leopard.'"