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Originally Posted by SNAKEKIL
Hi. Ive just had the ntl run around. Started at 1745hrs today call to CS .. 8min wait{ which is good} spoke to a nice young miss K.... in manchester , who did not have a clue what i was on about, whan i said upgrade from stb pace to samsung.. she said you need to call sales at 0800 183 1234  I said i dont need to buy the thing just need the upgrade  . 5mins later i get a Miss D....., who tells me i have the wrong number.. i say yes i know i need CS.  D..... say she will pass me to.................YES CS :o . 8mins later i get Mr Roger at SWAN. who was great and had a since of humour... at long last some one who knows what they are on about...  Roger books a eng to come on sat 05 march. hope with a nice knew samsung. But he did say...I HOPE HE TURNS UP  lol so do i.  |
That is the good old ntl 'telephone ping-pong', coupled with a smattering of the old "CS-BS" I'm afraid.