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Originally Posted by Neil
The way to get it sorted is to contact on of the people listed here, & ask them why they employ the monkeys that have dealt with your calls. |
Careful here neil, we've been down this road before.
In the vast majority of cases where something like this is going on, it's because the staff concerned have been instructed to deal with certain calls in a certain way.
That remains inexcusable, but the fault does not always lie with the person taking the call. They are often simply following instructions.