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Originally Posted by ian@huth
I would imagine that NTL will not actively publicise the new speeds until the service is active and the relevant codes are on their systems. How many people are still asking the same questons on here about the upgrades? If customers were all told about the new speeds in advance the NTL switchboards would go into meltdown and stay in that state as customers tried every day to upgrade even though they may have been told the date of implementation and that date had not yet arrived.
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I was merely answering orangegirls post, saying that ntl had stated such and such... where in fact they hadn't.
People wouldn't have to ring the switchboards if ntl had TOLD them what was happening, it's the fact that noone knows for sure, which is making them ring up and ask. Ntl KNEW that when they gave the details to the shareholders that the information would be leaked, all they had to do was keep their customers informed. A simple mention on the website, stating that the upgrades would happen around March/April, and people would have accepted that.
BT emailed their customers before any such information about higher speeds and caps were leaked. Even informing each individual customer if their usage would be affected by the cap, going by past history. That was in November i think. Ntl are due to upgrade in less than 3 weeks, and they still haven't officially mentioned anything. Keep the shareholders and investors happy, the customers don't really matter. And according to the information given to this website:
There will be no active marketing to 300K or 750K Pace STB customers, however those who call about the new speeds will be upgraded by Customer Services
Not exactly putting the customer first! 