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Originally Posted by Arrrggghhh!
Dear All
Apologies if this is in the wrong place, but I'm a newbie here, and having just been passed from pillar to post by NTL customer services, would appreciate some advice.
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It's nice to know that some things don't change-that is ntl 'telephone ping-pong (AKA CS-BS) at it's best.
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Originally Posted by Arrrggghhh!
My Mum has an NTL phone line and cable Internet, but she wants to cancel the internet. I've done the usual thing: called up to cancel late last year, been on hold for 50 minutes, etc. Was told the cancellation was underway, and have sent in the letter. Over 5 weeks later, the Internet connection is still there.
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Sounds about right.
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Originally Posted by Arrrggghhh!
I called 150 last week, and was told there was a note on Mum's account saying the cut off date should by 23rd Febuary.
However, I called again today and was told they had no way of knowing when the cut-off date would be, or if it had been actioned  . They give me a 0800 customer relations number to call. One the various days I've tried, this is either engaged, or has a constant "line not reachable" type tone. |
All sounds very ntl thus far I'm afraid.
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Originally Posted by Arrrggghhh!
Can anyone suggest a way to esculate this? I've tried politely explaining the situation to 150, but they simply put me through to the 0800 number, and I get the engaged or "line dead" tone, have to hang up and start all over again.
This is stressing my Mum out, and me also :-)
Thanks in advance :-)
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The way to get it sorted is to contact on of the people listed
here, & ask them why they employ the monkeys that have dealt with your calls.
to the site from me too.
