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Arrrggghhh! · 28-02-2005, 17:59

Dear All

Apologies if this is in the wrong place, but I'm a newbie here, and having just been passed from pillar to post by NTL customer services, would appreciate some advice.

My Mum has an NTL phone line and cable Internet, but she wants to cancel the internet. I've done the usual thing: called up to cancel late last year, been on hold for 50 minutes, etc. Was told the cancellation was underway, and have sent in the letter. Over 5 weeks later, the Internet connection is still there.

I called 150 last week, and was told there was a note on Mum's account saying the cut off date should by 23rd Febuary.

However, I called again today and was told they had no way of knowing when the cut-off date would be, or if it had been actioned

. They give me a 0800 customer relations number to call. One the various days I've tried, this is either engaged, or has a constant "line not reachable" type tone.

Can anyone suggest a way to esculate this? I've tried politely explaining the situation to 150, but they simply put me through to the 0800 number, and I get the engaged or "line dead" tone, have to hang up and start all over again.

This is stressing my Mum out, and me also :-)

Thanks in advance :-)

28-02-2005, 17:59	#1
Arrrggghhh! Inactive Join Date: Feb 2005 Posts: 7	Mum's cable internet cancellation woes Dear All Apologies if this is in the wrong place, but I'm a newbie here, and having just been passed from pillar to post by NTL customer services, would appreciate some advice. My Mum has an NTL phone line and cable Internet, but she wants to cancel the internet. I've done the usual thing: called up to cancel late last year, been on hold for 50 minutes, etc. Was told the cancellation was underway, and have sent in the letter. Over 5 weeks later, the Internet connection is still there. I called 150 last week, and was told there was a note on Mum's account saying the cut off date should by 23rd Febuary. However, I called again today and was told they had no way of knowing when the cut-off date would be, or if it had been actioned . They give me a 0800 customer relations number to call. One the various days I've tried, this is either engaged, or has a constant "line not reachable" type tone. Can anyone suggest a way to esculate this? I've tried politely explaining the situation to 150, but they simply put me through to the 0800 number, and I get the engaged or "line dead" tone, have to hang up and start all over again. This is stressing my Mum out, and me also :-) Thanks in advance :-)