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Originally Posted by DieDieMyDarling
Where and when did NTL PUBLICALLY state this? I've seen nothing on their websites, no adverts of any kind, and i've certainly recieved no emails about it.
When the people of this website were told of the upcoming changes, they were informed that there would be 'no active advertising' for 300k users, and they'd have to phone customer services off their OWN intuition in order to recieve the upgrade, otherwise they'd be kept at 300k with a 30gb limit. Which is very underhanded, claiming that 300k users are being upgraded from 300k to 1mb at NO cost, while in fact they are only being upgraded if they KNOW to phone about it, which they won't, as ntl have no plans on telling them about it.  |
The only reason it's being done this way is because 300k users might not want the tighter cap, so it would be wrong to force them onto this.
And the next question will be 'why not write to them?'. Because that costs money and would have to be factored into the price somewhere.