[ian@huth]

Originally Posted by DieDieMyDarling

Where and when did NTL PUBLICALLY state this? I've seen nothing on their websites, no adverts of any kind, and i've certainly recieved no emails about it.

When the people of this website were told of the upcoming changes, they were informed that there would be 'no active advertising' for 300k users, and they'd have to phone customer services off their OWN intuition in order to recieve the upgrade, otherwise they'd be kept at 300k with a 30gb limit. Which is very underhanded, claiming that 300k users are being upgraded from 300k to 1mb at NO cost, while in fact they are only being upgraded if they KNOW to phone about it, which they won't, as ntl have no plans on telling them about it.

I would imagine that NTL will not actively publicise the new speeds until the service is active and the relevant codes are on their systems. How many people are still asking the same questons on here about the upgrades? If customers were all told about the new speeds in advance the NTL switchboards would go into meltdown and stay in that state as customers tried every day to upgrade even though they may have been told the date of implementation and that date had not yet arrived.