Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

gordk · 28-02-2005, 13:05

Wow seems like my original post started quite a discussion! Some interesting points on both sides, but what would be most preferable would be if I could freeze my account until I return to the UK and get a place sorted (hopefully with NTL service availability). I realise however, at the moment it is a 3 month hold.

I have lived at my rented accommodation for a number of years and assumed it was safe for a fair period in time. The news it was being sold was very sudden and not expected otherwise I definitely would not have signed the contract (which I was led to believe was for 7 months interestingly?) Also lots of people seem to be discussing the cost of NTL to install the broadband - there have been many people living in the place (it is a shared house) who have had NTL connections in the past so I was just provided with a cable, box and cd (which then didnt work as services were down in my area - Leeds for 2 weeks before I was able to install it on my computer and was charged for that period!)

My final resolution so far as I am leaving the UK in April, is to transfer the broadband service to my friend (who currently also lives in the house and hopefully will move to a NTL serviced area). By doing this at least it can get used (although she does not really need it) and can cancel it as soon as the contract runs out in November.

This is not really a resolution and has left me feeling rather cold for NTL who as mentioned previously, I have used for many years and would probably have continued using in the future. However, because I am concerned over the customer relations and obvious non defined terms and conditions in NTLs contract I will not be using their services any more.

I would have assumed if there is no mention under the terms and conditions of terminating the service if moving area then it can be argued for just as much as against. If NTL have changed their policy recently this has not been reflected in the t&c and as the length of the discussion here seems to show it is something that really needs clearing up. I accept what has happened in my case and if I had just decided to move while knowing I was held under a 12 month contract then fine I would accept it even more, but I guess all we can do is learn from our mistakes and DEFINITELY (at least try) not to make them again!
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OK Now After reading the link posted above to the T&C on NTLs homepage I am even more confused -

3. Duration
3.1 For our Starter Pack the minimum period of service is 12 months starting on the date we activate the Services. You can only terminate this Agreement during that minimum period if conditions 19.4 or 20.1 apply otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the minimum period. After the minimum period, either you or us may terminate this Agreement on one month's written notice.

3.2 For all other Services (unless otherwise stated in our Price Lists) the minimum period of service is one month and either you or us may terminate this Agreement to the extent that it relates to such Services on one month's written notice.

"Starter Pack" means our basic telephone and/or TV package or any replacement or variation (whether under the same name or any other name);

So does that mean broadband????
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OK pulling at straws here

is the following clause viable or am I in a sinking ship?

27. Unforeseeable Events

Neither party is liable for any breach of this Agreement which is caused by something beyond their reasonable control including Acts of God, fire, lightening, extremely severe weather, flood, a national or local emergency, explosion, war, military operations, civil disorder, damage to the ntl Network, terrorism, vandalism, industrial disputes, or acts of local or central Government or other competent authorities.

28-02-2005, 13:05	#103
gordk Inactive Join Date: Feb 2005 Posts: 12	Re: NTL Broadband Terms & Conditions Moving House? Wow seems like my original post started quite a discussion! Some interesting points on both sides, but what would be most preferable would be if I could freeze my account until I return to the UK and get a place sorted (hopefully with NTL service availability). I realise however, at the moment it is a 3 month hold. I have lived at my rented accommodation for a number of years and assumed it was safe for a fair period in time. The news it was being sold was very sudden and not expected otherwise I definitely would not have signed the contract (which I was led to believe was for 7 months interestingly?) Also lots of people seem to be discussing the cost of NTL to install the broadband - there have been many people living in the place (it is a shared house) who have had NTL connections in the past so I was just provided with a cable, box and cd (which then didnt work as services were down in my area - Leeds for 2 weeks before I was able to install it on my computer and was charged for that period!) My final resolution so far as I am leaving the UK in April, is to transfer the broadband service to my friend (who currently also lives in the house and hopefully will move to a NTL serviced area). By doing this at least it can get used (although she does not really need it) and can cancel it as soon as the contract runs out in November. This is not really a resolution and has left me feeling rather cold for NTL who as mentioned previously, I have used for many years and would probably have continued using in the future. However, because I am concerned over the customer relations and obvious non defined terms and conditions in NTLs contract I will not be using their services any more. I would have assumed if there is no mention under the terms and conditions of terminating the service if moving area then it can be argued for just as much as against. If NTL have changed their policy recently this has not been reflected in the t&c and as the length of the discussion here seems to show it is something that really needs clearing up. I accept what has happened in my case and if I had just decided to move while knowing I was held under a 12 month contract then fine I would accept it even more, but I guess all we can do is learn from our mistakes and DEFINITELY (at least try) not to make them again! __________________ OK Now After reading the link posted above to the T&C on NTLs homepage I am even more confused - 3. Duration 3.1 For our Starter Pack the minimum period of service is 12 months starting on the date we activate the Services. You can only terminate this Agreement during that minimum period if conditions 19.4 or 20.1 apply otherwise we may charge you a cancellation charge which will be the charges which would have been payable to the end of the minimum period. After the minimum period, either you or us may terminate this Agreement on one month's written notice. 3.2 For all other Services (unless otherwise stated in our Price Lists) the minimum period of service is one month and either you or us may terminate this Agreement to the extent that it relates to such Services on one month's written notice. "Starter Pack" means our basic telephone and/or TV package or any replacement or variation (whether under the same name or any other name); So does that mean broadband???? __________________ OK pulling at straws here is the following clause viable or am I in a sinking ship? 27. Unforeseeable Events Neither party is liable for any breach of this Agreement which is caused by something beyond their reasonable control including Acts of God, fire, lightening, extremely severe weather, flood, a national or local emergency, explosion, war, military operations, civil disorder, damage to the ntl Network, terrorism, vandalism, industrial disputes, or acts of local or central Government or other competent authorities.