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Originally Posted by scrotnig
If Neil's defending ntl then it MUST be a strong argument! 
He's right though. With any company, you need to report a fault. You can't ring up and say 'oh by the way my service hasn't worked for six months, please refund all my money'. You have to let the firm know. No other company is any different. |
True. That's one of my biggest bug bears where I work. We have a team of 5 full time exployees maintaining "labs" containing over 300 pcs. Occasionally, something goes wrong with one (or more) of the pcs, but if no one reports it, then we don't necessarily know there is a problem. Automated systems can only test so much (even assuming NTL uses automated testing systems). I personally would rather a problem was reported multiple times than not reported at all. It's flipping irritating to hear a student say "This PC is not working. It's not been working properly for several weeks".
The fact is, (as I have said before) if NTL know about a problem, they can fix it (and probably within a few hours). If they don't know, they won't fix it.