Sorry to so obviously upset someone
, but I was only speaking from expirence about having to get compensation from NTL and how I personally got it
, I never implied that companies needed crystal balls to see problems that have not been reported or though it would be nice if they supplied them to their staff(only joking.). Ive been on the companies psychic course recently to be able to see what customers really wanted when they would not tell us, but unfortunatly didnt use it on this reply. Complaining right away is the only way to go. and keep complaining......