[ian@huth]

Originally Posted by fatnose12

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Having worked in one of the largest customer service opperations for the last 15 years, being a customer service manager for the last 6 years,I well understand how to deal with a customer service problems. When you are confronted by bare faced lies by a service provider It gets a little hard to be reserved and not get annoyed . As for the flack you took, well you know the addage, If you cant take the heat, get out of the kitchen. In simple terms why stay if you did not like the job, and as for being made redundant, it only goes to show NTL has the same respect for their staff as they do for their customers. Very little......
Stop bleeting about the hassle you had at the hands of NTL. If you pay for a service you should expect nothing less, As for complaining if you dont, then nothing gets done, if nobody is aware of the problem then the all sit in their cozy corporate offices with the head in the firebucket. if enough people do complain then something will get done, it needs enough people to threaten to leave and get their service elsewhere to change this companies attitude.

I can't believe that anyone in the position that you say you are in and with that level of experience can talk such utter tripe.

Please tell us how you deal with problems that no one has reported and you don't know exist? Have you got solar powered crystal balls?