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Originally Posted by gooner4life
Jesus H - fatnose the problem in Luton was oversubscription on the UBR's NTL have now added another UBR for most areas in luton and surrounding (stevenage, Hitchin, Hatfield etc), I know because I was the poor schmuck working overnight to help the Headend tech.
I worked in the Luton office before they made us redundant and people like you were the absolute pits to deal with, maybe if you spoke to people like human beings they would be a little bit more forward in resolving your issue.
And I had to laugh at this entire thread really - Help I didnt report a problem that my neighbour had but it looks like I can get a free lunch  people in this country today |
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Having worked in one of the largest customer service opperations for the last 15 years, being a customer service manager for the last 6 years,I well understand how to deal with a customer service problems. When you are confronted by bare faced lies by a service provider It gets a little hard to be reserved and not get annoyed . As for the flack you took, well you know the addage, If you cant take the heat, get out of the kitchen. In simple terms why stay if you did not like the job, and as for being made redundant, it only goes to show NTL has the same respect for their staff as they do for their customers. Very little......
Stop bleeting about the hassle you had at the hands of NTL. If you pay for a service you should expect nothing less, As for complaining if you dont, then nothing gets done, if nobody is aware of the problem then the all sit in their cozy corporate offices with the head in the firebucket. if enough people do complain then something will get done, it needs enough people to threaten to leave and get their service elsewhere to change this companies attitude.