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Originally Posted by TheInsider
Since when has it been classed as a free lunch. Imho its stealing and thats the end of it .
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I think if you read the whole thread, you'll find that the fault affected the poster, AND the neighbour, but only the neighbour reported it. Not really either a 'free lunch' or 'stealing', but I can see NTL's argument for only recompensing the person REPORTING the fault.