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Originally Posted by timmyf2371
Your best bet may be to read up on the Sale of Goods act and also the Unfair Contract Terms act.
Firstly, the Unfair Contract Terms act states that a trader selling goods cannot exclude liability for a breach of a consumerââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s rights under the Sale of Goods Act. With regards to services, contractual exclusion clauses are not illegal but they are not enforceable if they are unreasonable - something which ntl's attempt to get out of paying compensation could very well be deemed as.
Now, onto the Sale of Goods act.
According to the DTI website, any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation. It also mentions that any goods supplied in the course of the service must be as described, of satisfactory quality and fit for their purpose. If they are not the consumer is entitled to a repair, replacement or compensation.
I'd be interested to see how ntl staff would try and escape their obligations under the above mentioned acts.
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If you care to research further you will find that the first step if you have a problem is to contact the vendor and give them the opportunity to rectify the problem. Until you do that the law would say that no problem exists. If you delay informing the vendor then the law would assume that the problem is of little consequence to you and therefore would not involve the payment of any compensation. The vendor would only be liable to pay compensation if he failed to rectify the problem in a reasonable time after being notified of it.
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Originally Posted by monkeybreath
yep i have! tis nice to see people investigating their legal rights through, but it is best to leave the interpreting of contracts to those with the legal qualifications. The ntl contract will have been written by a team of highly paid solicitors so i am sure it is legal  |
I agree with what you say to a point except for the last sentance. The laws of this land are written by very highly qualified legal people but how many loopholes are found in them?