Jesus H - fatnose the problem in Luton was oversubscription on the UBR's NTL have now added another UBR for most areas in luton and surrounding (stevenage, Hitchin, Hatfield etc), I know because I was the poor schmuck working overnight to help the Headend tech.
I worked in the Luton office before they made us redundant and people like you were the absolute pits to deal with, maybe if you spoke to people like human beings they would be a little bit more forward in resolving your issue.
And I had to laugh at this entire thread really - Help I didnt report a problem that my neighbour had but it looks like I can get a free lunch
people in this country today