[j52c]

Hi
I changed over from dialup in January to Freedom Classic with the £15 call credit. I rang Customer Services to order it and was told that i would automatically keep my email addresses and webspace, they were very helpful. However, I signed up in the middle of my monthly billing period and it sort of made my first payment a little expensive as they charge in advance for broadband, but, they gave me the first month free so that helped a bit. Tech support is expensive, my download speeds dropped massively at one point so had to ring them (was getting nowhere using email support). I knew it was nothing to do with my system, but the guy in India insisted going through all rubbish about resources, spyware, adware etc. The annoying part is it cost me 75p a minute to tell NTL they had a problem. It works fine most of the time but slows down over the weekend, usually is fine in the morning but by afternoon, download speeds do drop.