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h3adru5h · 26-02-2005, 20:56

Excellent advice - I'm glad to see this here as telco companies are currently being bombarded with complaints from customers regarding diallers.

It's important to note this advice as: -

The call has been made, regardless of whether you were aware of the dialler software accessing your line or not. You will be charged for this call as a result.
Reporting the number to ICSTIS does NOT guarantee a refund of the money you have lost. ICSTIS can only give you the contact details of the company responsible for the dialler in order to request a refund. ICSTIS are trying to improve their powers to prevent this type of problem however it is very difficult due to the fact the most dialler companies are located outside of the UK such as Tuvalu etc...
ntl: as well as all other telco's are legally obligated to pay the cost of the call, regardless of whether you dispute this or not. Naturally, the phone company will then recoup this money from the phone line user via your bill. There is currently no way to differentiate calls made to a voice line or via a dialler.
Telco companies are not responsible for the effectiveness of your computer security. It is important for you to research into protecting yourselves from internet risks. Basic requirements would be an adequate virus checker, firewall and spyware detection software.

It is agreed that "rogue" premium rate diallers are a nuisance and need to be stopped, however this is not within the telephone companies remit.

26-02-2005, 20:56	#19
h3adru5h Inactive Join Date: Feb 2005 Posts: 36	Re: Premium rate dialer advice Excellent advice - I'm glad to see this here as telco companies are currently being bombarded with complaints from customers regarding diallers. It's important to note this advice as: - The call has been made, regardless of whether you were aware of the dialler software accessing your line or not. You will be charged for this call as a result. Reporting the number to ICSTIS does NOT guarantee a refund of the money you have lost. ICSTIS can only give you the contact details of the company responsible for the dialler in order to request a refund. ICSTIS are trying to improve their powers to prevent this type of problem however it is very difficult due to the fact the most dialler companies are located outside of the UK such as Tuvalu etc... ntl: as well as all other telco's are legally obligated to pay the cost of the call, regardless of whether you dispute this or not. Naturally, the phone company will then recoup this money from the phone line user via your bill. There is currently no way to differentiate calls made to a voice line or via a dialler. Telco companies are not responsible for the effectiveness of your computer security. It is important for you to research into protecting yourselves from internet risks. Basic requirements would be an adequate virus checker, firewall and spyware detection software. It is agreed that "rogue" premium rate diallers are a nuisance and need to be stopped, however this is not within the telephone companies remit.