Quote:
|
Originally Posted by Russ D
Some people are getting worked up in this thread and it seems like the cause is misinformation and rumour.
So let's consider what we know to be true so far.
ntl's Customer Service is not in India.
Customer Service are the people who you speak to about billing, changing your tv package, adding features to your phone account.
The overspill of ntl's Technical Support can sometimes go to India.
These are the people you speak to if there's a problem with your internet connection, email or webspace.
Please can people bear this in mind.
|
Additionally, it's worth clarifying that all technical support staff now work for an outsourcing company, and it is that company who took the decision to overspill the calls to India. ntl themselves didn't take this decision, ntl just pay the outsourcing company to handle the calls and it's up to them what they do with them.