Lets have a little calm in here please.
I have to agree that Bill does have a point - unless you have first hand knowledge of ntl's internal systems, then you are not really in a position to pass judgement on them.
The same with Customer Services - it has been made quite plain by those who work for ntl that these are not in India, so unless someone has proof that everyone in ntl is wrong, let's have no more accusations which just seem to be aimed at winding people up. Stick to the facts people.
