After reading this thread I was dreading calling Tech support last night and listening to the recorded voice saying they are very busy and the wait could be long, but within two minutes my call was answered by a person who had a slight Indian accent.
He dealt with my little problem that was about another persons email account that was not working; this was quickly sorted after a few checks I was authorised to change settings on another persons account. Total time on phone 6 minutes, problem sorted 