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Originally Posted by Chrysalis
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Not really that surprising, it's not my job to do these things and I do because I try to be helpful. I can give every issue I take on my personal attention and pull strings.
Much as though I appreciate the complement it's grossly unfair, I also do better on the odd issue I've picked up than TSB Swansea do in the vast majority of their cases, doesn't mean they are no good, just that I have more access to people and technical resources to get things done, as well as dealing with far far less of them.
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Originally Posted by Kits
I find coming here and asking or saying what is happening normally gets sorted better than calling the new tech support line. Swansea gets my vote I had a good service once I was answered and I would rather wait online and have the fault sorted than have the phone answered immediately and left for 2 days to just arrange an engineer from CS(in the UK). I totally refuse to call India again.
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Those people (me being one of them) who've had bad experiences from Swansea (in my case 3 phone calls over 5 days just to get an engineer visit, even though I diagnosed my own issue as faulty modem + asked for another one and that was all) would disagree with you.
My issue was entirely unacceptably dealt with by TSB. 3 phone calls, ran through all the procedures like a good boy each time, was told an engineer would be visiting all 3 times and each of last 2 times that no engineer visit was shown on records.
This was eventually sorted by a call to Winnersh, my local office, who informed me that (surprisingly) no engineer was booked. They booked one and gave me a time straight away. Engineer came, took power readings, and surprisingly changed modem.
To say the India office is no good due to one bad experience is crazy. I could have despised the TSB after the appauling service I received from them, however these things are a sad fact of life.
Until you are going to start helping yourself properly by calling TSB to report these faults I am not going to give you any more help on here. I am here for those whose issues either aren't getting sorted by the normal means or can't be sorted by the normal means. As a compliment to the normal way things run, not a replacement.
In short, try to help yourself and I will help you!