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Originally Posted by Tod
NTL said they have compensated all the customers mentioned on the show.
One guy complained about the red button interactive always crashing his set top box - how was he compensated??
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Credit would be pointless as he was this guy - he'd had enough
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Andy Maclean cancelled his account with NTL and gave them 30 days notice. But the company continued to bill him month after month. Andy pointed out their error which NTL accepted and they told him to disregard their bills. But then it seems NTL disregarded their own advice. They instructed a debt collection agency to deal with Andy.
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