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Originally Posted by intalex
Can't believe I am on this forum at this time on a friday nite...
I wasn't the original poster. I'm in a similar boat to the original poster, but what I also have is a verbal promise from my original salesman that NTL would cancel my contract without penalty if I moved to a non-cabled area. It's a case of whether or not NTL would take this verbal promise into account. If they do honour it, what's stopping other people in this forum from claiming that they also checked with their original salesperson that they could do this? I guess, do it if you can be convincing enough!
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In some cases, I've known salespeople actually put it in the notes, though not very often.
I think you should definitely try it and not just accept what you've been told. I think it's very peculiar that this rule has been changed, although I wasn't a salesman in my last role I told quite a few people they'd be ok in this regard and am more than a little peeved to discover the rules have changed while I wasn't looking and I will now look like a liar!
I actually haven't seen any official notification that this rule HAS changed, I have just 'heard' that it has. My current role means that I wouldn't get any such notification anyway, but that's beside the point. I might investigate next week to see if this rule really HAS changed or whether it's just certain people trying it on.