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Originally Posted by Stuartbe
I think that Neil is trying to say that if no-body reports these problems to NTL then they are going to think that all is hunkey/dorey...
Trouble is that if evryone reported every fault every time the NTL phone system would draw so much power that every lightbulb in the world would dim and the phone system control box would go nuclear and the world would see a very large mushroom cloud in the air !
The people on the site can only cure the symptom and not the cause of the problem. Only NTL can do that - if they feel like it of corse (bless em)
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I find coming here and asking or saying what is happening normally gets sorted better than calling the new tech support line. Swansea gets my vote I had a good service once I was answered and I would rather wait online and have the fault sorted than have the phone answered immediately and left for 2 days to just arrange an engineer from CS(in the UK). I totally refuse to call India again.