Cable Forum - View Single Post - NTL Broadband Terms & Conditions Moving House?

scrotnig · 25-02-2005, 20:00

To return to the original poster's issue:

He has no legal right to cancel, *however* he has clearly been told at point of sale that he could indeed do so should he find himself in the circumstances he now does find himself in.

Therefore, I believe that ntl as a company should honour this without question. It will probably take a manager to do it but it should be honoured.

I am confident that someone senior in his region would be able to resolve this. Perhaps instead of all this fighting someone could find out what region the poster is from and try and find a useful contact for that region.

25-02-2005, 20:00	#85
scrotnig Inactive Join Date: Jun 2003 Posts: 2,499	Re: NTL Broadband Terms & Conditions Moving House? To return to the original poster's issue: He has no legal right to cancel, however he has clearly been told at point of sale that he could indeed do so should he find himself in the circumstances he now does find himself in. Therefore, I believe that ntl as a company should honour this without question. It will probably take a manager to do it but it should be honoured. I am confident that someone senior in his region would be able to resolve this. Perhaps instead of all this fighting someone could find out what region the poster is from and try and find a useful contact for that region.