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Originally Posted by Nidge
Why are calls being transfered to India then if there are no tech suppport in India?? I've had the unfortunate task of calling tech support over the last few weeks, everytime I've been put through to India, you keep on saying it's not in India when we all know it is.
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No one has said tech support is not in india, it is, CS is not in india
As has been said umpteen times before, at present only tech support calls should be routed to india. IBM implemented this change & not NTL, the calls are routed to a subsidery(sp) of IBM called Daksh, who at present only deal with Cable Modem support in conjuction with Swansea.