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Originally Posted by Chrysalis
Obviously the people flaming me and kits have no experience of tech support in india.
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I experienced it from a customer and a staff side a large number of times. I know exactly how good and bad some of the staff there are.
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Originally Posted by Chrysalis
I repeat, there is no fault reporting procedure in india tech support.
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Yes there is. Whether all the staff adhere to it is another matter. Whether all the Swansea based staff adhere to it is also another matter.
Regardless of whether it is a good idea or not (and for the record I think it is a bad idea) this wasn't done overnight.