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Originally Posted by Neil
Try signing up to a 12 month mobile phone contract & then leaving without penalty after 3 or 4 months.
Ain't gonna happen I'm afraid.
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Totally agree, although I do believe the original poster when he says he was told he would not be held to contract if he moved to a non-cabled area.
Although ntl are technically within their rights to hold this particular person to contract, in this specific instance I believe they should honour what was said at point of sale. It's not as if it was a salesman telling lies, it was genuinely the 'unwritten rule' at that time.
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Originally Posted by cr80123
Well this is taken from the Orange website:
"4.4 terminating your contract because Orange is no longer able to provide access to the Network
If, for reasons beyond our control, we are no longer able to provide Network Services, we will at our discretion either:
4.4.1 make arrangements for you to be supplied with equivalent Services by another network at no extra cost to you, or
4.4.2 accept written notice from you that you wish to terminate your Contract. In such cases we will refund any pre-paid Charges that have not been used up."
And for "at our descretion" read because we're legally obliged to. I
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That's nothing to do with moving house though. It covers the fact that for whatever technical reason may occur, their service beomes unavailable.
To repeat what I said AGAIN (something I seem to have to do in every thread these days as people don't listen), the ntl contracts are watertight. It is NOT NTL'S PROBLEM if someone moves to a non-cabled area. The customer has agreed a contract for 12 months, and that is all there is to it.